Public Walk-In Appointment Booking — Turnero Guide

Allow walk-in patients to self-book an appointment from a public page without requiring a login, an account, or any staff involvement at the desk.

Turnero includes a public-facing booking page that lets walk-in patients register themselves for an appointment without needing to log in. This removes the need for front-desk staff to manually enter every walk-in patient and frees up the reception queue.

How Public Booking Works

The public booking page is accessible without authentication at your clinic’s Turnero URL under /TurnsPublic. Any patient can open it from a browser — no account or credentials are needed.

When a patient submits the form:

1. They select their Doctor from the available list.
2. They enter their Full Name and DNI.
3. Optionally, they can enter their Health Insurance (obra social).
4. The appointment is automatically scheduled for today’s date.
5. The reason is automatically set to “Turno espontáneo” (walk-in appointment).
6. The assigned doctor receives a live notification that a new walk-in has been added to their schedule.

The appointment then appears in the standard appointments table, visible to front-desk staff and the assigned doctor immediately.

Sharing the Public Booking Link

Display the public booking link in your waiting room or share it digitally so patients can self-register before reaching the desk:

https://your-clinic-domain/TurnsPublic

• Place the URL on a waiting room screen so patients can open it on their phones.
• Generate a QR code from the URL and print it at the reception desk or entrance.
• No login is required — any patient can access the page directly.

Walk-in appointments created through the public page use a fixed default time slot assigned by the system. Contact your administrator if the default time slot needs to be reconfigured.

The public booking page does not validate whether a time slot is already taken. For fully controlled scheduling with availability checks, use the authenticated appointment form instead.

Clinic Setup

For the public booking page to work correctly, at least one doctor must be registered and active in the system — the doctor dropdown on the public form is populated from the same list used in the main scheduling interface. See Managing Doctors for instructions on adding or updating doctor records.